This does not work on Internet Explorer or Old Microsoft Edge. Please use a different web browser for video chat to work.

How do I know if I can video web chat to someone?

Before you begin, please read our FAQ to make sure you get the best out of this service.

If you try using the web chat outside the hours we are using it, it will be offline and will not be able to video chat with you.

Look out for the icons below on this page to pop up showing a solicitor is available to give advice.

After you start a chat, look for the video chat button:

You will also be able to send us documents online to look through while giving advice.

Please go to Video Chat File Sending Form (You will be redirected to our sister site) to send us any documents that may be helpful, or email